| WELCOME TO THE TENNESSEE WEB STORE Customer Service Returns*Cancellation*Shipping Policies |
| If you have any questions regarding our Policies please contact us at 877-907-0880 |
| Returns Please notify us within 10 days of receipt of your order We will not charge a restocking fee in most cases except on furniture. Then we will only pass on what the manufacturer charges us. If they do not charge us, we will not charge you. Custom Orders are not returnable |
| Cancellations All items but furniture may be cancelled at No Charge if cancelled prior to processing the order. If cancelled after processing only the charges that we incur will be passed along to you. Furniture Cancellations Most of our Furniture is built from scratch as we get the orders. As a result they are Custom Orders and Subject to a Cancellation Fee. Depending on what stage of the process you cancel a furniture item will determine the fee. Please call to initiate the process so that we may stop it at the earliest possible time and determine the charge to you. If Hides or Leather has already been cut for your specific order you are responsible for those charges. |
| Shipping We use 3rd party Shipping Companies to get your order to you. We always shop the market for the lowest possible price and in many cases reduce the freight on your order prior to processing your payment. All furniture deliveries are "Curb Delivery" unless you request "Inside Delivery". Call for Quote. We will monitor your shipments and provide you with tracking #'s and ETA's. Please advise us ASAP to any discrepancies between the information we provide you and what actually happens so that we can get involved with the Shipping Company and get it resolved. |
| 100% CUSTOMER SATISFACTION GUARANTEED |
| WOULD YOU LIKE TO RECEIVE E-MAILS ON SALES AND PROMOTIONS FROM US? |
| 877-907-0880 and because we care my cell is 281-224-4603 |
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| Thank you for Your Inquiry at The Tennessee Web Store Our Mission is to Provide Excellent Customer Service and Value to our Customers |